The State of Connecticut has contracted with Infosys for $20 million to handle maintenance and support for Health and Human Services under Connecticut’s Department of Social Services, replacing long-time vendor Deloitte, the consulting company that built much of Connecticut’s technology infrastructure.

Infosys bid on the project through Connecticut’s competitive process and will handle maintenance and support services for the Office of Early Childhood and Connecticut’s Health Insurance Exchange called Access Health CT, along with services for DSS.

The five-year, $20 million state contract comes following an $18 million grant issued to Infosys in 2019 under Gov. Ned Lamont’s administration to bring the company to Hartford with the promise of upwards of 1,000 jobs into the capital region, part of their national expansion to create technology and innovation hubs throughout the country.

Infosys’ entrance into Connecticut was first announced in 2018 by Gov. Dannel Malloy with a deal under his First Five program, but the company’s expansion into Hartford was brokered by Lamont, who was not yet governor at the time.

“When Infosys was unsure about opening in Hartford, I knew I had to get to work,” Lamont tweeted on September 4, 2018, during his first gubernatorial campaign. “I set up meetings with CEOs and colleges to show Infosys that CT is ideal. They agreed and now 1000 jobs a year are coming to our state.”

It appears the company has increased its job numbers from 780 before receiving the grant to 1,200 as of June 30, 2021, according to the latest state data, although the deal only required Infosys to maintain 780 jobs and create a minimum of 200 jobs.

Although hailed by two governors, the deal with India-based Infosys did not sit well with some information and technology workers in the state who banded together to form the CT Techworker Coalition. 

The coalition held a rally to protest the “sweetheart” deal and accused Infosys of abusing the country’s visa system to replace the U.S. workforce with cheaper labor overseas, something the company has been fined for by the U.S. government in the past.

The contract between the State of Connecticut and Infosys was signed in February of 2022 and the company began receiving payments of $350,000 starting in October.

The contract is a boon for Infosys, which had received the $18 million grant from the state but little else in the way of work since then. 

According to state data, Infosys received $2 million in 2020 from the DECD, which appears part of the deal made by the Malloy administration for “training grants to support partnerships the company creates with local education organizations,” and then $184,064 for work performed for the Department of Children and Families in 2022.

The agencies also contracted with Deloitte on July 1, 2022, to help transition its duties to Infosys through September 20, 2023.

Deloitte still maintains a large presence in state operations, receiving $12.5 million so far during fiscal year 2023 for consultation services, with most of that money coming from Health and Human Services. Deloitte was originally contracted to modernize DSS client services in 2011.

Lamont has continued to maintain a close relationship with Infosys, speaking at their 2020 virtual Confluence Conference, and appointed Infosys President Ravi Kumar to the Governor’s Workforce Council in 2019.

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